Careless customer care

It was cancelled on 20/01/2022 but I hav requested settlement amounts from November and received incorrect information since then. Every month there's a new figure being debited. I paid the requested amount in January and emailed to confirm no outstanding fees but received no response. Now I get another debit for an amount even greater than my premium. The incompetence received from your end is exhausting. Nobody can give a clear statement and stick to it, any instruction is ignored. This has happened to this day so your statement does not assist me in any way. My contract was cancelled, why am I still paying when I have requested a settlement figure and paid it. On top of that, why am I paying more than my premium. Customer service when it comes go cancelling a contract is absolutely pathetic.

I told your customer care that any communication will be done via email because you all are wasting my time with the inefficiency.

Cell c is still contacting me even after handing my account over to debt collectors for billing me after I settled my account. A fault on their side. Still being hounded for a bill now in April when my contract was officially canceled in January. If my account was handed over to debt collectors then why am I getting hounded from cell c? Why have I received no written communication for anything outstanding? So unprofessional. And these people expect you not to be angry when they continue to talk nonsense on the phone.