Cap limit suddenly removed on my subscription

I renewed my contract in Jan 2014 and immediately placed a spend limit on my account. My account has since NEVER gone over R350 per month. BUT, this month my account rose to R755!<br> <br> So I call the call center to find out what has happened. Apparently I never ever had an account limit put in place and when I explained that I had requested this when I signed the new contract, I was told that they have no record of this ever being requested. (Then why would my account never go over R350 until this month and when it nears that limit amount I would get a message stating that I am nearing my limit???<br> <br> Then I ask to speak to a supervisor, I wait for another 7 minutes only to be transferred to a completely unrelated department - who couldn't put me back to the call center. These poor call center agents are so clueless and ***********. 'Cell C - The power is in your hands' Judging from their slogan this proves that the power to make things right is in your hands indeed and NOT in theirs... <br> <br> Not the first time this has happened. Definitely will NOT be going prepaid contract again - especially with Cell C. One of many BAD experiences from Cell C once again.