CAN'T UPGRADE DUE TO BEING UNDER DEBT REVIEW

I am very unhappy with the level of customer service provided by Cell C.

I have three contracts with Cell C, one of my contracts are due to be upgraded in this month. Due to unforeseen circumstances I am under debt review.My Cell C contracts are not included under the debt review, but rather included in my monthly debt review budget.

i have spoken to numerous consultants and have explained my situation to them but still no assistance.

According to the debt review companies if you have placed it (your cellphone account) on your monthly expenses when you app**** for debt review, and you have proven that you can pay the account, then you are allowed to upgrade your contract, you are only not allowed to open a new contract.

I think it is very unfair that I am not given the opportunity to upgrade, I have been paying my cell phone contract timeously each and every month and have not missed a single payment, before and during debt review. I think that I have proven that I am able to pay and afford my cell phone contract.

I am not planning to upgrade to n plan which more expensive than the one I am currently on, as I know what I can afford.

It would be very unfortunate if this is how Cell C treats customers, as this will force me to cancel the contract when it expires in June and the other 2 at the end of this year 2021.