1 reviews | Active since Jul 2016

02 Jan 2021, 11:55

Can't Upgrade a 6 year old contract

Tried to do an early upgrade on a contract that is over 6 years old and was declined because of credit vetting. Clearly you have no idea how to retain clients. It's no wonder your company is in a mess.

0
Replies (6)
Cell C
Cell C's reply02 Jan 2021, 12:09
Official
Good day Ms. Beyleved

Thank you for reaching out to Cell C.

We have received your request for an early upgrade. We have escalated your query for assistance.

^NZ
's update02 Jan 2021, 12:17
Reviewer Update
Number in question is ***
's update04 Jan 2021, 14:18
Reviewer Update
Still waiting......
And your service agents on Facebook are useless.
Can someone please fix this NOW
's update06 Jan 2021, 10:25
Reviewer Update
Why are you ignoring me?

Cell C
Cell C's reply06 Jan 2021, 16:01
Official
Hi Margaret

We will unfortunately not be able to assist you with an upgrade as you are currently under debt review. 

^MM
's update06 Jan 2021, 18:08
Reviewer Update
You stupid people. I've upgrade 4 times while I been under debt review.
So you quiet happy to take my money monthly but when I need some thing then you can make excuses.
And by the way, I upgraded my other contract last month