MW
Mark W
1 reviews | Active since Jan 2018
13 Jan 2023, 04:06
Can't get worst
It doesnt allow me negative stars....
Today is 12 January 2023. Almost 2 months after I paid for a package advertised by cellc on their website.
Ill be running this down in sections. Done being patient and friendly.
Phoned Customer services again yesterday. I was told that there is no "Smartdata packages". I dont work for cellc, but try this quick:
1. Open cellc website. 2. Goto shop then month to month 3. In the middle you can choose between either Pinnacle or smart data. (It says there please choose) 4. Select smartdata. 5. The 10GB + 10GB + 2GB..........this is the package called SMARTDATA.
So please dont tell me the package does not exist. If you dont know what packages are advertised then dont tell me that I dont know what I am talking about.
R149 is package price and as stated on the website:
No bill shock
Pay upfront, with no surprises. Need more? Recharge anytime
When I entered my payment details, I was charged an additional pro rata fee that made the total R158.93.
How does a website cart work?........(Im no expert in this field but do alot of online purchases)......all carts: you pick what you want, go to checkout, see that you have everything you wanted, pay and then wait for delivery.
Stop telling me that CellC does not take any money before delivery. That is how online shopping works.........order,pay, delivery......
I received an order number after I paid (Like I do with every online purchase I make). This is what I am to use if there is a delay on my delivery......well in all online purchases, that is the number you use to track your parcel.
"Sorry Sir we don't check order numbers please can you provide me with your ID number "........ (This is follow up department, the department you goto to follow up on your order........)
How can CellC give me an order number and when I call to see where my parcel is, tell me they dont use order numbers ? What was the purpose of giving me the number in the first place if its not used by the same people who gave it to me?
Every private reply I get from cellc on HelloPeter is someone will contact me shortly....(Can copy and paste them as prove)......only phone call I get from cellc is a lady asking if someone has phoned me yet. So far everytime my response was no, still the same problem and noone has phoned yet. I am then told someone will contact me shortly. ...............still noone has contacted me to resolve the problem.
In addition to everything I decided to help cellc out a bit. Since it was for a Christmas present (Christmas came and gone along with new year) that I will keep the package but dont really need the simcard since I do have a simcard already. Just add the package (that I paid for) to my existing simcard and no need for a delivery. I was told it cannot be done..............so when I receive the simcard I get the option of keeping my old number.......this is a digital switch. So you want to tell me if a client upgrade or downgrade a package he or she must get a new simcard ( My other serviceproviderhas never given me a new simcard evertime I change packsges).... cant be done or dont want to do it....two different things.
So I have decided that since I am being pushed from corner to post, being treated like an Idiot by cellc (because I dont know what I am talking about......no such package, no order number, no such payment etc., all which I have proof of and have sent it to cellc on 3 different occasions. I want my paid simcard with paid for package. I dont want a refund I want to know when am I to expect delivery of my simcard with advertised package. Payment has been made the 29th of November and proof of payment has been sent (3 times)
Think 29 November to 13 January (wont get a response tonight since its after 10pm) is way overdue on something advertised on 48 hours delivery.
Helpful (0)
Replies (5)0
Replies (5)
Cell C's replyOfficial
13 Jan 2023, 07:42Dear Mark Wiggill,
Thank you for contacting Cell C.
Kindly receive our sincerest apologies for the unpleasant experience you have had with us thus far. Please note that your query has been received and referred t our team who are working on it.
We will advise of feedback once received.
Regards
^TM
Thank you for contacting Cell C.
Kindly receive our sincerest apologies for the unpleasant experience you have had with us thus far. Please note that your query has been received and referred t our team who are working on it.
We will advise of feedback once received.
Regards
^TM
Best regards,
Cell C's reply13 Jan 2023, 07:42
Official
Dear Mark Wiggill,
Thank you for contacting Cell C.
Kindly receive our sincerest apologies for the unpleasant experience you have had with us thus far. Please note that your query has been received and referred t our team who are working on it.
We will advise of feedback once received.
Regards
^TM
Thank you for contacting Cell C.
Kindly receive our sincerest apologies for the unpleasant experience you have had with us thus far. Please note that your query has been received and referred t our team who are working on it.
We will advise of feedback once received.
Regards
^TM
Best regards,
MW
Mark W's updateReviewer Update
17 Mar 2023, 18:5029 November to 17 March. Still no resolve on a 48hour delivery.
So lets talk about the delivery. It is done via courierit. So few highlights about courierit:
1. They came to my work looked at my Sars documents and said "Its not a valid proof of residence". Left with my simcard.
2. Got a letter from my landlord, got her water and light bill, got my ID and got her ID. "Its not a valid proof of residence "
3. My landlord just turned 76. Courierit cant wait 10 minutes for her to find the keys to unlock the gate, then you get an sms saying you were not available.
4. The last time they came, they saw my landlord and told her that she is not allowed to have the documents, I must give them the documents they will goto my work place. We are a staff of 24.........I got an sms saying I was not at my workplace or available........my clockcard can proof different.
After all this the lady from cellc contacted me (100 points to you for trying) and said we have two ways to resolve this.
1. Cancell the sim (losing what I paid already) and apply for a new one.
2. I can go into cell c store and get one with the documents courierit refuses to accept.
I refuse to lose the money on something I never even had, and I work 7 days a week so when and how do I get to the store....originally why I app**** online, paid online and requested the 48 hour delivery.
So few things for thought:
1. If courierit dont get all the documents is it not easier to request the client to email the information to cellc before activation of the sim?
2. Working 7days a week i havnt changed my bank information to the new address. So if a current client moves to a new place, he has to cancell his contract and apply for a new one, or does he send the new information thru and the contract continues?
3. Simcard is a simcard. Information, contracts etc can all be changed on pc to any simcard with a few clicks of a button. Why cant the contract be changed to the sim im already using? Best not lose your cellc simcard because they cant replace it without a new contract..........?
4. I do delivery orders between r3000 and r60 000 a month to the same adress, with my landlord signing for it. R149 for 12 months less 1 month already paid gives me R1639. Ill pay the r1639 then we can get this resolved. The original proof of residence was an invoice and delivery note of r53 000 for a cctv system. I was told its not a proof of residence. So i dont know who the courierit guy knows that gets deliveries of that amount at the wrong address.
We heading for 5 months now (48 hour delivery......ha ha ha ha). Customer service has closed the query since it cant be resolved thru their normal channels. Very hard to deliver a dead simcard and request documents afterwards before activating it.
So lets talk about the delivery. It is done via courierit. So few highlights about courierit:
1. They came to my work looked at my Sars documents and said "Its not a valid proof of residence". Left with my simcard.
2. Got a letter from my landlord, got her water and light bill, got my ID and got her ID. "Its not a valid proof of residence "
3. My landlord just turned 76. Courierit cant wait 10 minutes for her to find the keys to unlock the gate, then you get an sms saying you were not available.
4. The last time they came, they saw my landlord and told her that she is not allowed to have the documents, I must give them the documents they will goto my work place. We are a staff of 24.........I got an sms saying I was not at my workplace or available........my clockcard can proof different.
After all this the lady from cellc contacted me (100 points to you for trying) and said we have two ways to resolve this.
1. Cancell the sim (losing what I paid already) and apply for a new one.
2. I can go into cell c store and get one with the documents courierit refuses to accept.
I refuse to lose the money on something I never even had, and I work 7 days a week so when and how do I get to the store....originally why I app**** online, paid online and requested the 48 hour delivery.
So few things for thought:
1. If courierit dont get all the documents is it not easier to request the client to email the information to cellc before activation of the sim?
2. Working 7days a week i havnt changed my bank information to the new address. So if a current client moves to a new place, he has to cancell his contract and apply for a new one, or does he send the new information thru and the contract continues?
3. Simcard is a simcard. Information, contracts etc can all be changed on pc to any simcard with a few clicks of a button. Why cant the contract be changed to the sim im already using? Best not lose your cellc simcard because they cant replace it without a new contract..........?
4. I do delivery orders between r3000 and r60 000 a month to the same adress, with my landlord signing for it. R149 for 12 months less 1 month already paid gives me R1639. Ill pay the r1639 then we can get this resolved. The original proof of residence was an invoice and delivery note of r53 000 for a cctv system. I was told its not a proof of residence. So i dont know who the courierit guy knows that gets deliveries of that amount at the wrong address.
We heading for 5 months now (48 hour delivery......ha ha ha ha). Customer service has closed the query since it cant be resolved thru their normal channels. Very hard to deliver a dead simcard and request documents afterwards before activating it.
MW
Mark W's update17 Mar 2023, 18:50
Reviewer Update
29 November to 17 March. Still no resolve on a 48hour delivery.
So lets talk about the delivery. It is done via courierit. So few highlights about courierit:
1. They came to my work looked at my Sars documents and said "Its not a valid proof of residence". Left with my simcard.
2. Got a letter from my landlord, got her water and light bill, got my ID and got her ID. "Its not a valid proof of residence "
3. My landlord just turned 76. Courierit cant wait 10 minutes for her to find the keys to unlock the gate, then you get an sms saying you were not available.
4. The last time they came, they saw my landlord and told her that she is not allowed to have the documents, I must give them the documents they will goto my work place. We are a staff of 24.........I got an sms saying I was not at my workplace or available........my clockcard can proof different.
After all this the lady from cellc contacted me (100 points to you for trying) and said we have two ways to resolve this.
1. Cancell the sim (losing what I paid already) and apply for a new one.
2. I can go into cell c store and get one with the documents courierit refuses to accept.
I refuse to lose the money on something I never even had, and I work 7 days a week so when and how do I get to the store....originally why I app**** online, paid online and requested the 48 hour delivery.
So few things for thought:
1. If courierit dont get all the documents is it not easier to request the client to email the information to cellc before activation of the sim?
2. Working 7days a week i havnt changed my bank information to the new address. So if a current client moves to a new place, he has to cancell his contract and apply for a new one, or does he send the new information thru and the contract continues?
3. Simcard is a simcard. Information, contracts etc can all be changed on pc to any simcard with a few clicks of a button. Why cant the contract be changed to the sim im already using? Best not lose your cellc simcard because they cant replace it without a new contract..........?
4. I do delivery orders between r3000 and r60 000 a month to the same adress, with my landlord signing for it. R149 for 12 months less 1 month already paid gives me R1639. Ill pay the r1639 then we can get this resolved. The original proof of residence was an invoice and delivery note of r53 000 for a cctv system. I was told its not a proof of residence. So i dont know who the courierit guy knows that gets deliveries of that amount at the wrong address.
We heading for 5 months now (48 hour delivery......ha ha ha ha). Customer service has closed the query since it cant be resolved thru their normal channels. Very hard to deliver a dead simcard and request documents afterwards before activating it.
So lets talk about the delivery. It is done via courierit. So few highlights about courierit:
1. They came to my work looked at my Sars documents and said "Its not a valid proof of residence". Left with my simcard.
2. Got a letter from my landlord, got her water and light bill, got my ID and got her ID. "Its not a valid proof of residence "
3. My landlord just turned 76. Courierit cant wait 10 minutes for her to find the keys to unlock the gate, then you get an sms saying you were not available.
4. The last time they came, they saw my landlord and told her that she is not allowed to have the documents, I must give them the documents they will goto my work place. We are a staff of 24.........I got an sms saying I was not at my workplace or available........my clockcard can proof different.
After all this the lady from cellc contacted me (100 points to you for trying) and said we have two ways to resolve this.
1. Cancell the sim (losing what I paid already) and apply for a new one.
2. I can go into cell c store and get one with the documents courierit refuses to accept.
I refuse to lose the money on something I never even had, and I work 7 days a week so when and how do I get to the store....originally why I app**** online, paid online and requested the 48 hour delivery.
So few things for thought:
1. If courierit dont get all the documents is it not easier to request the client to email the information to cellc before activation of the sim?
2. Working 7days a week i havnt changed my bank information to the new address. So if a current client moves to a new place, he has to cancell his contract and apply for a new one, or does he send the new information thru and the contract continues?
3. Simcard is a simcard. Information, contracts etc can all be changed on pc to any simcard with a few clicks of a button. Why cant the contract be changed to the sim im already using? Best not lose your cellc simcard because they cant replace it without a new contract..........?
4. I do delivery orders between r3000 and r60 000 a month to the same adress, with my landlord signing for it. R149 for 12 months less 1 month already paid gives me R1639. Ill pay the r1639 then we can get this resolved. The original proof of residence was an invoice and delivery note of r53 000 for a cctv system. I was told its not a proof of residence. So i dont know who the courierit guy knows that gets deliveries of that amount at the wrong address.
We heading for 5 months now (48 hour delivery......ha ha ha ha). Customer service has closed the query since it cant be resolved thru their normal channels. Very hard to deliver a dead simcard and request documents afterwards before activating it.
Cell C's replyOfficial
18 Mar 2023, 13:05Good day Mark
Please accept our sincerest apologies as we follow up on this matter. We will revert to you.
^NT
Please accept our sincerest apologies as we follow up on this matter. We will revert to you.
^NT
Best regards,
Cell C's reply18 Mar 2023, 13:05
Official
Good day Mark
Please accept our sincerest apologies as we follow up on this matter. We will revert to you.
^NT
Please accept our sincerest apologies as we follow up on this matter. We will revert to you.
^NT
Best regards,
MW
Mark W's updateReviewer Update
20 Mar 2023, 14:23Today, yook time from work, paid Uber to take me to the Mall (Closest cellc store). Upon arrival the salesman vouldnt find the following on his system:
1. Record of payment (Which I have and had to give it to him)
2. Record of me awaiting a simcard from cellc (Records I had to show him)
3. Record of a cellc simcard out for delivery to me (Records I had to show him)
Phone Seipati at social media desk, and back to square one. It was suggested that I accept a refund and that I apply for a new post paid. According to the system I cant get a simcard from the store. So was offered a connecta flexi. Which I need to repay for since the refund can take up to 14 days.
1. How can courierit have something for delivery if there is no record of anything on the system. They have been at my house and workplace at least about 5 times for delivery of something that does not exist.
2. How can I be sent to a cellc store if there is nothing on the system?
I have had nothing but bad service and Lies from cellc since the 29th of November 2022. I wont recommend any dealings with cellc. They will take your money, then give you run around for several months with lies and bad service. 👎
So my final review of cell c. Its a company supposed to offer a service to all. Whether pre-paid, post-paid or contact. Hence the descriptio of service provider. It has lost the ball game. They thrive on false advertising and taking money from people trying to support them. In short, stay away from cell c. Like my mother said, its a small cellular network that has no idea of how to work with the public on any level.
1. Record of payment (Which I have and had to give it to him)
2. Record of me awaiting a simcard from cellc (Records I had to show him)
3. Record of a cellc simcard out for delivery to me (Records I had to show him)
Phone Seipati at social media desk, and back to square one. It was suggested that I accept a refund and that I apply for a new post paid. According to the system I cant get a simcard from the store. So was offered a connecta flexi. Which I need to repay for since the refund can take up to 14 days.
1. How can courierit have something for delivery if there is no record of anything on the system. They have been at my house and workplace at least about 5 times for delivery of something that does not exist.
2. How can I be sent to a cellc store if there is nothing on the system?
I have had nothing but bad service and Lies from cellc since the 29th of November 2022. I wont recommend any dealings with cellc. They will take your money, then give you run around for several months with lies and bad service. 👎
So my final review of cell c. Its a company supposed to offer a service to all. Whether pre-paid, post-paid or contact. Hence the descriptio of service provider. It has lost the ball game. They thrive on false advertising and taking money from people trying to support them. In short, stay away from cell c. Like my mother said, its a small cellular network that has no idea of how to work with the public on any level.
MW
Mark W's update20 Mar 2023, 14:23
Reviewer Update
Today, yook time from work, paid Uber to take me to the Mall (Closest cellc store). Upon arrival the salesman vouldnt find the following on his system:
1. Record of payment (Which I have and had to give it to him)
2. Record of me awaiting a simcard from cellc (Records I had to show him)
3. Record of a cellc simcard out for delivery to me (Records I had to show him)
Phone Seipati at social media desk, and back to square one. It was suggested that I accept a refund and that I apply for a new post paid. According to the system I cant get a simcard from the store. So was offered a connecta flexi. Which I need to repay for since the refund can take up to 14 days.
1. How can courierit have something for delivery if there is no record of anything on the system. They have been at my house and workplace at least about 5 times for delivery of something that does not exist.
2. How can I be sent to a cellc store if there is nothing on the system?
I have had nothing but bad service and Lies from cellc since the 29th of November 2022. I wont recommend any dealings with cellc. They will take your money, then give you run around for several months with lies and bad service. 👎
So my final review of cell c. Its a company supposed to offer a service to all. Whether pre-paid, post-paid or contact. Hence the descriptio of service provider. It has lost the ball game. They thrive on false advertising and taking money from people trying to support them. In short, stay away from cell c. Like my mother said, its a small cellular network that has no idea of how to work with the public on any level.
1. Record of payment (Which I have and had to give it to him)
2. Record of me awaiting a simcard from cellc (Records I had to show him)
3. Record of a cellc simcard out for delivery to me (Records I had to show him)
Phone Seipati at social media desk, and back to square one. It was suggested that I accept a refund and that I apply for a new post paid. According to the system I cant get a simcard from the store. So was offered a connecta flexi. Which I need to repay for since the refund can take up to 14 days.
1. How can courierit have something for delivery if there is no record of anything on the system. They have been at my house and workplace at least about 5 times for delivery of something that does not exist.
2. How can I be sent to a cellc store if there is nothing on the system?
I have had nothing but bad service and Lies from cellc since the 29th of November 2022. I wont recommend any dealings with cellc. They will take your money, then give you run around for several months with lies and bad service. 👎
So my final review of cell c. Its a company supposed to offer a service to all. Whether pre-paid, post-paid or contact. Hence the descriptio of service provider. It has lost the ball game. They thrive on false advertising and taking money from people trying to support them. In short, stay away from cell c. Like my mother said, its a small cellular network that has no idea of how to work with the public on any level.
Cell C's replyOfficial
20 Mar 2023, 16:58Good day Mark
We apologies for the unpleasant experience. As per feedback, our courier were unable to deliver your package due to no proof of payment, we don't do third party delivery.
^NT
We apologies for the unpleasant experience. As per feedback, our courier were unable to deliver your package due to no proof of payment, we don't do third party delivery.
^NT
Best regards,
Cell C's reply20 Mar 2023, 16:58
Official
Good day Mark
We apologies for the unpleasant experience. As per feedback, our courier were unable to deliver your package due to no proof of payment, we don't do third party delivery.
^NT
We apologies for the unpleasant experience. As per feedback, our courier were unable to deliver your package due to no proof of payment, we don't do third party delivery.
^NT
Best regards,