TR
Thaven R

1 reviews | Active since May 2017

23 Apr 2018, 09:09

Cant Get An Account Closed.

I have chosen to express my dissatisfaction with Cell C after attempting to close an account from September 2017. After 7 calls and confirmation that the account will be closed, I am still being debited from C Cell. I have always received awesome service from C Cell, and fail to understand why a simple account takes so long to be closed. I requested two accounts to be closed at the same time, one was closed and the other is causing so much frustration.

0
Replies (2)
Cell C
Cell C's reply23 Apr 2018, 10:23
Official

Good morning Thaven

We will ensure that this matter is sorted. Do expect communication from one of our team members during the course of the day.

We apologize for the inconvenience caused.

Regards
Cell C | PN

Cell C
Cell C's reply11 May 2018, 10:19
Official

Moses could not get hold of you on your contact numbers. However, he sent an email advising you of this and requested for an alternative number where he can get hold you and assist.

Please respond to his email and he will gladly assist.

Regards

Cell C | PN