Cant complain about the service as there is NO SERVICE

I have warned Cell C that I would be taking it further if no feedback is received . my wife gave cell c full authority to let me act on her behalf as she is tired of the service she received thus far. my wife upgraded on her contract a long time ago , her contract is +- R640 pm. we are aware of certain months that we called in to get additional data for that specific month / airtime therefore we agree for with the extra charges for certain months. my wife was advised that our account will be refunded as Cell C added additional services to our account to bump up the premium where my account was debited extra with more than R100 a month. this has been going on for long. Celc was notified somewhere in Jan or Feb of this as I told my wife she has to take this further, a consultant told my wife that our account will be credited with theses additional charges that were collected monthly , and that it would take about 48 to 72 hours to be actioned. this was in FEB already. I personally called Celc multiple times and asked them for feedback to where they advised they will get somebody to call me back which never happens. on Monday I spoke to a consultant @ about 17:00 and I advised that if I don't get feedback by COB Wednesday , that I will be taking this further . she advised me that there is no manager or team leader on the floor at that time however one will come back to me that same afternoon/ evening which never happened. we have requested numerous call recordings however you fail to send them.

failure to resolve this matter with immediate effect will leave me no choice but to contact ICASA , maybe you will respond t the ombudsman, as you will be fined just because I referred you to them . my wife wants nothing to do with Cellc anymore , she wants her contract cancelled if this is the way oyu do business , we no longer want to be part of such a company ,

My wife’s contact number is ********** 496 , I will answer all questions via email or call as I don’t want to put her personal info out their other than the contact number as you can trace her contact