1 reviews | Active since Jul 2015
Cant cancell contract
I'm trying to cancel my wi fi contract with Cell c. I'm currently I the 22 month of the contact on the 4th of December it will be the 23rd month, the contact expires on the 4th of January. I am being phoned and sms every day for an upgrate on this contract. I phoned the cancellation department and tried to cancell my contract. I was advised that I should phone again on 4 December and then pay R84 .00 cancellation commitment fee and then my account will still be debited end of December and January. I can completely understand the R84.00 commitment fee and the Debit end of December because of notice period. But I can not understand why I Can not cancell my contract today or why I still have to pay end of January as well. My contact is due for an upgrate!!! It's not like I'm cancelling after 1 month or 12 months. The number in question is ***.
Your contract expires on 04/01/2021 and can only be cancelled then unless if you pay an early cancellation fee.
We can assist you with placing a cancellation notice for 04/01/2021 and you will be liable for the January invoice.
Please advise if you would like to cancel in January or pay the early cancellation fee.
^MM
Your contract expires on 04/01/2021 and can only be cancelled then unless if you pay an early cancellation fee.
We can assist you with placing a cancellation notice for 04/01/2021 and you will be liable for the January invoice.
Please advise if you would like to cancel in January or pay the early cancellation fee.
^MM