DR
Dylan R

1 reviews | Active since Dec 2014

12 Oct 2020, 12:12

Can't call MTN numbers from Cell C

Cannot call MTN numbers from Cell C! If you have had the same problem please comment. On a good day I will try and call an MTN number and it will connect, then immediately after hanging up will not be able to call the same number as well as other mtn numbers for days on end! Apparently Cell C doesn't actually care! Their service is absolutely disgusting, weeks of phone calls to customer care trying to resolve this issue and according to their system, their story is that either there is no problem, or I must enter a code-which doesn't work or my favourite is that the issue has been resolved-obviously not if I am still calling to complain. I have even been in to cell c where the problem was acknowledged as a network problem and escalated. It was also apparently resolved with a solution entering a code that doesn't work either. To date not a single string of feedback on all my complaints even though I have been told that someone will be contacting me back. I actually work with two other people using different phones and different contracts both with exactly the same problem. Completely unacceptable. I cannot wait for my contract to end to leave this BS network!

0
Replies (7)
Cell C
Cell C's reply12 Oct 2020, 13:37
Official
Good day Dylan 

 Thank you for contacting Cell C regarding your network issue.

 Please accept our sincere apology for the service you have experienced thus far. Our team will investigate and contact you for assistance.
 
 ^NZ
 
 

DR
Dylan R's update14 Oct 2020, 10:07
Reviewer Update
So I get a call back from cell c marking the first time that they have actually called me back. However it is from their social media department. He calls me asking if the problem is resolved because I made a call this morning to an 083 number. Well the problem is not resolved-proven by a call attempt to my own mtn number from myself and my bosses phone who also has the same issue. I mean where does a network just assume that an 083 number is mtn. How long has porting been available. I have family with one of the first 084 numbers on vodacom. You would think they would contact me when something was actually done to resolve the issue.
DR
Dylan R's update19 Oct 2020, 11:38
Reviewer Update
A week later, 3 calls from Cell C and my sim still can't call mtn numbers, however my boss can so they must be working on it. Hopefully mine will eventually be sorted too
DR
Dylan R's update20 Oct 2020, 08:50
Reviewer Update
Still cannot call mtn numbers from my cell c sim card. Very frustrating!
DR
Dylan R's update21 Oct 2020, 09:39
Reviewer Update
So i managed to call 1 mtn number again this morning but when trying to dial them again or any other it wont connect my call!!!! So sick and tired of this BS!
DR
Dylan R's update26 Oct 2020, 08:30
Reviewer Update
It seems my issue has been resolved however lets see how long it lasts
DR
Dylan R's update04 Mar 2021, 08:54
Reviewer Update
And now again yesterday I notice the MTN issue is back!!! Cannot call MTN numbers once again. How long will it take cell c to sort this out again??