ZR
Zintle R
1 reviews | Active since Aug 2019
04 Nov 2024, 12:03
Can't blacklist my lost phone - sent from pillar to post
I have been calling Cell C to blacklist my phone and the agents that I speak to tell me that they are unable to do and will escalate the request. Every single time when I call to follow up I am told that my previous request could not be done because there is no IMEI number provided. I have provided the IMEI number with every single call. I am now stuck without a phone, no police case number and no hope of claiming from the insurance for my lost phone.
Helpful (0)
Replies (2)0
Replies (2)
Cell C's replyOfficial
04 Nov 2024, 12:11Dear Zintle Ralarala
Thank you for contacting Cell C.
We sincerely apologize for the ongoing frustration you’ve experienced while trying to blacklist your phone. We understand how important this is, especially given the challenges you’re facing without a device.
To resolve this issue promptly, we will escalate your request to our Team and ensure that your IMEI number is on file. Please bear with us as we work to get this sorted out for you. Your patience is greatly appreciated, and we’re committed to helping you get back on track.
Regards,
Cell C | TM
Thank you for contacting Cell C.
We sincerely apologize for the ongoing frustration you’ve experienced while trying to blacklist your phone. We understand how important this is, especially given the challenges you’re facing without a device.
To resolve this issue promptly, we will escalate your request to our Team and ensure that your IMEI number is on file. Please bear with us as we work to get this sorted out for you. Your patience is greatly appreciated, and we’re committed to helping you get back on track.
Regards,
Cell C | TM
Cell C's reply04 Nov 2024, 12:11
Official
Dear Zintle Ralarala
Thank you for contacting Cell C.
We sincerely apologize for the ongoing frustration you’ve experienced while trying to blacklist your phone. We understand how important this is, especially given the challenges you’re facing without a device.
To resolve this issue promptly, we will escalate your request to our Team and ensure that your IMEI number is on file. Please bear with us as we work to get this sorted out for you. Your patience is greatly appreciated, and we’re committed to helping you get back on track.
Regards,
Cell C | TM
Thank you for contacting Cell C.
We sincerely apologize for the ongoing frustration you’ve experienced while trying to blacklist your phone. We understand how important this is, especially given the challenges you’re facing without a device.
To resolve this issue promptly, we will escalate your request to our Team and ensure that your IMEI number is on file. Please bear with us as we work to get this sorted out for you. Your patience is greatly appreciated, and we’re committed to helping you get back on track.
Regards,
Cell C | TM
ZR
Zintle R's updateReviewer Update
04 Nov 2024, 14:23An agent contacted me and gave me the ITC number.
Thank you very much.
Thank you very much.
ZR
Zintle R's update04 Nov 2024, 14:23
Reviewer Update
An agent contacted me and gave me the ITC number.
Thank you very much.
Thank you very much.