CS
Candice S

1 reviews | Active since Feb 2014

21 Jul 2015, 14:25

Cannot wait to get rid of Cell C!!!!

Every since I unfortunately decided to go on a Cell C contract over 2 years ago I have had problems. I have had a phone for 2 years where people cannot contact me, I cannot make calls and odd occasion I have signal I get the messages notifying me of the missed calls.<br> <br> My contract eventually came to an end 10 June last month. I had called 2 June to give my 30 day notice of cancellation. From 2 July this month I was cut off and then went over to Vodacom same day. <br> <br> I have now received my bill for R717. Cell C is charging me for data from 1 - 31 July. This is what I paid on average every month when I was on contract and using the data/call time everyday. So not only is the phone paid off as of 10 June but I only used the data for one day (and I connect to wifi at work) so not much was used. I had actually lost alot of data,call time and sms's once I was cut off. <br> <br> I try call the call centre now and surprise surprise I was not even able to be transfered to anyone.<br> <br> I refuse to pay for data/phone whatever the R717 entails if my number/contract was cut off 2 July.<br> <br> <br> <br>

0
Replies (1)
Cell C
Cell C's reply21 Jul 2015, 15:12
Official
Hello Pops87,

We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.

Do expect communication soon.

Regards
Cell C | PN