Cannot move or restore fibre after C-Fibre stopped debiting my account

Proof of payment made over a week ago sent to ********** at 9am this morning. This is about the 5th time I am sending the proof of payment to various agents! Again, the only reason payment fell behind is due to Cell-C not billing me in the first place then cutting my line due to their incompetence. I have attached an official proof of bank account information to the mail to ensure Cell-C copy and paste correctly. And bill me accordingly. As usual not so much as a reply from ********** that anybody is working on this. My email has again gone into an inbox which will days before they reply. Monies payed seem to fall into a black hole at Cell-C! Let me remind you this has been going on for 3 weeks with various conflicting responses for departments and agents.

Having just called the C-Fibre/Cell-C call centre. That agent advised me that this case has been closed and resolved with the note that "the account in arrears and no further action required". This is NOT resolved! This after I raised this hellopeter review. No wonder its can't be tracked by Cell-C if case numbers are closed without advising the client to the resolution. I sent proof of payment attached but my agent Masego took it upon herself to close the case in any event. After she confirm that she opened the email I sent her directly with proof of payment attached. I would love to retrieve this recording where she says my account is in order and she will send me the proof by mail. That mail obviously didn't arrive in my inbox. My new case number (of many that have been opened and closed) is ********** 120. Get with it Cell-C. I will be posting a new review everyday if every case I raise get closed for the incorrect reason.