Cannot get my Handset Booked in for Repair

Hi,

I am a former Glocell client. On thursday (16) last week I took my handset in to be repaired under warranty. I went to the Cell C shop a the Loch Logan Waterfront. After an hour I was told that they could not book my phone because there was a problem with the system. Later the same day I was at Mimosa Mall and saw they also had a Cell C Shop. So I took a chance to see if I could get the phone booked in for repair. I explained what had happened earlier, again no success. But this time the person assisting me said she would take the phone in and contact me the following morning with a reference number once the phone had been booked in. Naturally I was hesitant but agreed.

On Monday (20) I phoned to find out what the reference number was, only to hear that the phone had not been booked in yet. I was told that the assistant at Loch Logan had figured out how to the process worked and that the handset must be returned to the Loch Logan Shop. I explained that I live 140km from Bloemfontein an could it be arranged that the hand set be taken to Loch Logan.

This is my complaint. Firstly, If Cell C Shop Staff were informed as to the process of booking in a phone for repair, none of this would be happening. Secondly, These two stores are less than 2km apart in Bloemfontein, surely it can be arranged to have the handset delivered to Loch Logan. An Lastly I have tried 6 times over the past 2 days to get hold of the Loch Logan shop. I have left 2 messages on the answering machine but have not heard back. The assistant at Cell C Mimosa says she has no other way of contacting them.

I am asking that someone get hold of the shop at Loch Logan, and get them to do what I originally went to them for which is to book my handset in for repair under warranty and then to provide me with a reference number and a time frame for the repair of the handset.

Regards,

Dave Rapson