AN
Andrew N
1 reviews | Active since Oct 2013
26 Apr 2021, 09:19
Cannot get my benefits for newly signed contract after 2 months
I signed up for a contract 2 months ago and ported my number to cell c. While I can get calls on my ported number my benefits from the contract still have not reflected. I have called numerous times and tried hard to get this sorted but calling the call centre but no one seems to be bothered to get this sorted.
Helpful (0)
Replies (4)0
Replies (4)
Cell C's replyOfficial
26 Apr 2021, 09:49Hi Andrew
Kindly send us a private reply with the number in question, we'll look into this matter.
^PN
Kindly send us a private reply with the number in question, we'll look into this matter.
^PN
Cell C's reply26 Apr 2021, 09:49
Official
Hi Andrew
Kindly send us a private reply with the number in question, we'll look into this matter.
^PN
Kindly send us a private reply with the number in question, we'll look into this matter.
^PN
AN
Andrew N's updateReviewer Update
26 Apr 2021, 15:55I sent the requested information and received a promise that that support team would contact me. This seems to be the standard answer. But support never (ever) calls back!
AN
Andrew N's update26 Apr 2021, 15:55
Reviewer Update
I sent the requested information and received a promise that that support team would contact me. This seems to be the standard answer. But support never (ever) calls back!
Cell C's replyOfficial
26 Apr 2021, 16:58The matter has been escalated, and our team will reach out to you.
^MP
^MP
Cell C's reply26 Apr 2021, 16:58
Official
The matter has been escalated, and our team will reach out to you.
^MP
^MP
AN
Andrew N's updateReviewer Update
27 Apr 2021, 14:34So yesterday I received a call to say the problem has been fixed and the contract benefits would reflect in the next few hours. Well, not only did they not reflect, now no one can call that number. It just goes straight through to voicemail. Wow...what incredibly terrible service!
AN
Andrew N's update27 Apr 2021, 14:34
Reviewer Update
So yesterday I received a call to say the problem has been fixed and the contract benefits would reflect in the next few hours. Well, not only did they not reflect, now no one can call that number. It just goes straight through to voicemail. Wow...what incredibly terrible service!