Cannot cancel Cell C fibre service due to *** service!

So on the 4th of September 2020 I submit a cancellation request to Cell C to cancel my fibre line. This follows MONTHS of intermittent disconnections (several times a day), poor support (with no technical knowledge) and ... AND a double deduction from my account.

The policy is 30 day notice to cancel. So 4th October should be cut off date. Knowing how poor the level of service with these jokers are, I called back on the 8th September 2020 to confirm cancellation to which I'm told that they have not received it.... So, I forward the mail to the lady who then intern confirms cancellation has been sorted.

8th October came and went.. still not cancelled. So I call in and am told that cancellation is processed for the 30th October 2020. So 60 days cancellation because they messed up?! ***?!

Non-the-less... we speak to the gentlemen who tells us that we need to RESUBMIT THE G*D DAMN cancellation..... AGAIN!

We do as we're told and wait. We're told to ask that the request be back dated for immediate cancellation. This was yesterday 12th October 2020. Today, I call again. Here's my experience,

Since yesterday, the 084 145, 084 135 and ALL other numbers on their website doesn't work. You get passed the voice prompt just to be told "high call volumes" and "due to technical difficulty", then the line cuts off.

I manage to get in through a business call center and am told that the cancellation department cannot be reached. So I log another call.. bare in mind, my internet is down since yesterday, but per the agent, we've not been cancelled or cut off.

Now, I'm waiting ever so anxiously for on of these guys to call me back regarding two problems.... a line thats AGAIN not working and cancellation. Oh and by the way, I was told today that I can infact ask for immediate cancellation... so *** is all the other *** for?

These *******s are essentially holding us hostage while we still need to pay. We cannot move to a new ISP because per Vumatel, Cell C first needs to cancel our line from their end before we can move... so *** am I supposed to do now?

I want someone from Cell C to be a man and call me back! This is absolute ******* service!