MB
Megan B

1 reviews | Active since Jun 2015

04 Aug 2017, 18:38

Cancelling my contract!!

<p>I opened a contract with cell c worst mistake of my life people!!! This is my second year having a contract with them and it apparently ended the 1st of July 2017 ... The 1st of August they were still deducting cash .. I went into cell c blue route asked about this nonsense of still deducting guy tells me I need to call in and cancel now here's my first problem when you open a contract with these fools you sign papers for a contract period of 24 months I would assume that because its only for 24 months they would then cancel it by the end of it but no you need to call in for that I mean I have given no consent for them to continue to deduct money.. Anyway that's number one of my issues</p> <p>Besides deducting money last year 2016 around February march time i paid R3000 cash onto this contract which I thought would help me in paying cash every month nope they continued to deduct but took my R3000 now when I call in to cancel my co tract they say I'm in arrears with this silly contract which how can that be ??? I call them immediately I ask one of them to check up on this he tells me he can't find my contract but he can calculate how much it would total to if he added all the months payments on the contract . now I mean I would like to know where is the R3000 I paid and also why am I still paying??? Someone needs to answer these questions or I need to post this some place else. </p>

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Replies (3)
Cell C
Cell C's reply05 Aug 2017, 08:09
Official

Good morning Megan

The cancellation process is written on the subscriber agreement terms and conditions and it clearly explains that if the contract is not cancelled during the contract period or on expiry of the contract period and is not renewed then the agreement will run for the contract period then after it will continue on a month to month basis until it is cancelled.

One of our team members will contact you and assist with these issues.

Regards

Cell C | PN

MB
Megan B's update05 Aug 2017, 08:13
Reviewer Update

You answered one question ... I need to understand where the R3000 went to ??? And why they said they can't find my contract ?

Cell C
Cell C's reply07 Aug 2017, 12:37
Official

Yes, I answered one question and further advised that a consultant will assist with these issues.

The consultant contacted you and advised that the R3000 was allocated into your Cell C account as your account was not debited for the whole year.

Regards

Cell C | PN