1 reviews | Active since Sept 2015
Cancelling Cell C GetMore service a nightmare
<div> <p class="MsoNormal" style="font-size: 11.21104pt; line-height: 140%;">I cancelled the getmore service on the 13th of May and was told the sevice will be cancelled after 30 days (reference: <span style="font-size: 11.21104pt; font-family: Calibri, sans-serif; color: #1***7d; line-height: 140%;"><a style="font-size: 11.21104pt; line-height: 140%;" href="tel: ********** 57"> ********** 57</a>). </span>25th of May you deducted ( no problem as the 30 days was not over from 13th), 25th of June you guys deducted again, when I queried, an agent by the name of Khululekani called me and explained that the reason you guys deducted in June was that my cancellation ran from 13th May to 12th June, so you had to deduct for June as the service was cancelled in the middle of month. Khululekani assured me the serviced will never debit again as it has been cancelled.</p> </div> <div> <p class="MsoNormal"> </p> </div> <p> </p> <div> <p class="MsoNormal" style="font-size: 11.21104pt; line-height: 140%;">Today, I received my July statement and noticed that you will deduct again on the 25th of July....WHAT FOR? I CANCELLED THIS SERVICE IN MAY AND YOU STILL WANT TO DEDUCT IN JULY? CAN SOMEONE CALL ME AND TELL ME WHY WILL YOU DEDUCT AGAIN?</p> </div>
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Cell C | PN
Thank you for posting to us.
We will ensure that this matter is sorted. Do expect communication from one of our team members during the course of the day.
We apologize for the inconvenience caused.
Regards
Cell C | PN
