IM
Inell M

1 reviews | Active since Jun 2018

22 Jun 2018, 10:21

Cancelling a Contract is painful for the Client

I've recently immigrated to the UK and Ive asked the retensions department to give me the final amounts payable on my cell phone contracts via email. The lady helping me named Nurse takes forever to reply and cannot give me a straight answer.

Why does it have to be a battle to actually pay Cell C. The only straight answer I've received from her is that ill get an invoice next month. Why next month? Why not now?

I will be telling all my friend and family to rather join another network as Cell C is only customer orientated when it suits them.

0
Replies (6)
Cell C
Cell C's reply22 Jun 2018, 10:36
Official

Good morning Inell

We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day.

We apologize for the inconvenience caused.

Regards

Cell C | PN

Cell C
Cell C's reply22 Jun 2018, 10:36
Official

Good morning Inell

We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day.

We apologize for the inconvenience caused.

Regards

Cell C | PN

IM
Inell M's update22 Jun 2018, 13:19
Reviewer Update
Nurse has been in contact with me but once again she has advised that an invoice will be sebt through next month. Why is this????? She has also not confirmed that my contracts has been cancelled and that the Debit orders has also been cancelled. All proof of payments have been sent through. Cell C is not trust worthy. I need confirmation that thes contracts have infact been cancelles. Previoulsy you ha e charged me for a contract that has been cancelled and could noy explain what the charges where for. Why does it have to be so hard getting anything done when it comes to cell C. No one should even think of joining this networ**** Cell C is only in it for the money and does not even care one little bit about their customers. I will ensure that all of my friends and family will never join this network and i will also be posting bad reviews where ever possible.
Cell C
Cell C's reply25 Jun 2018, 09:26
Official

Good morning Inell

The contracts were cancelled on Friday 22/06/18 by our Retention team. W will get someone to assist further.

Regards

Cell C | PN

Cell C
Cell C's reply25 Jun 2018, 09:26
Official

Good morning Inell

The contracts were cancelled on Friday 22/06/18 by our Retention team. We will get someone to assist further.

Regards

Cell C | PN

Cell C
Cell C's reply25 Jun 2018, 09:26
Official

Good morning Inell

The contracts were cancelled on Friday 22/06/18 by our Retention team. We will get someone to assist further.

Regards

Cell C | PN