WV
Willem V

1 reviews | Active since Aug 2015

19 Aug 2015, 21:06

Cancelled order

I have 2 contracts with Cell C.<br> This is also one of their security questions when phoning in.<br> I app**** for 2 additional top-up cell phones the past weekend, where the sales lady convinced me to take 2 bundled contracts instead, which includes 1 cell and one tablet for each.<br> I got approved and the order was placed.<br> Today I received my order and only received 2 cells and one tablet.<br> While calling Cell C to find out what is going on, I received an sms stating that my order was cancelled and I do not meet their criteria.<br> The response over the phone was that I already have contracts with Cell C and the ones I received caused me to reach my limit of lines.<br> I do not think that it is right from them to approve 4 of my orders and then rejects one of them after part of it was delivered.<br> They are rather willing to cancel all of them than to approve one extra R150 contract.<br> They do not want to approve my wife as she does not have any monthly installments on other accounts she pays.<br> I do not have any complaint about Cell C, other than this one.

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Replies (1)
Cell C
Cell C's reply20 Aug 2015, 07:21
Official
Hello WillemJvV,

Thank you for bringing this matter to our attention.

One of our team members will follow up on this matter and advise on a way forward. Do expect communication soon.

We apologize for the inconvenience caused.

Regards
Cell C | PN

Best regards,