1 reviews | Active since Aug 2015
Cancelled order
I have 2 contracts with Cell C.<br> This is also one of their security questions when phoning in.<br> I app**** for 2 additional top-up cell phones the past weekend, where the sales lady convinced me to take 2 bundled contracts instead, which includes 1 cell and one tablet for each.<br> I got approved and the order was placed.<br> Today I received my order and only received 2 cells and one tablet.<br> While calling Cell C to find out what is going on, I received an sms stating that my order was cancelled and I do not meet their criteria.<br> The response over the phone was that I already have contracts with Cell C and the ones I received caused me to reach my limit of lines.<br> I do not think that it is right from them to approve 4 of my orders and then rejects one of them after part of it was delivered.<br> They are rather willing to cancel all of them than to approve one extra R150 contract.<br> They do not want to approve my wife as she does not have any monthly installments on other accounts she pays.<br> I do not have any complaint about Cell C, other than this one.
Thank you for bringing this matter to our attention.
One of our team members will follow up on this matter and advise on a way forward. Do expect communication soon.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Best regards,
Thank you for bringing this matter to our attention.
One of our team members will follow up on this matter and advise on a way forward. Do expect communication soon.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Best regards,
