1 reviews | Active since Apr 2014
cancelled my upgrade after 2 months
I upgraded my existing contract in April 2015 (around 20-25th) and received my new Samsung S6. On the 28th April 2015 I contacted the call centre as the phone kept switching off. They collected the phone and returned it a week later as it was not fixed. On the 13 May it was collected. <br> <br> On the 10 June 2015 I followed up on the phone as I had had not feed back and was told that I would be getting a replacement phone by Friday, 12 June 2015.<br> <br> Today, 15 June 2015, I called the call center to follow-up on why I had not received my phone yet and was informed that my upgrade had been cancelled.<br> <br> I am beyond ****ed off right know. I have been a valued customer of Cell C since they started and to have this happen with out the common decency of a phone call is shocking. You have been happy debiting my account monthly and know you do this.<br> <br> This is shocking business practice and I use these phones to run a business and this is impacting on my business know
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We apologize for the manner in which this matter was handled and for the inconvenience caused. One of our team members will contact you and assist. Do expect communication soon.
Regards
Cell C | PN
Thank you for posting to us.
We apologize for the manner in which this matter was handled and for the inconvenience caused. One of our team members will contact you and assist. Do expect communication soon.
Regards
Cell C | PN
