Cancelled my pre-paid and took my airtime

I had purchased a cell c sim card to use as a spare in the event of an emergency. Recently I realised that this number had been deactivated. Upon speaking to the call centre agent, Jabulani, on Thursday, 27/07/2015 around 13:30. He informed my that it was due to the number being inactive resulting in it being deactivated and possibly recycled where someone else has the number.<br> Not once was it mentioned that the number would be deactivated if not used for a certain period of time. Also, all the airtime I had on that phone was taken by Cell C as well. I asked Jabulani to either re-activate the number or at least return my airtime because it was for EMERGENCY purposes and not for the ******* at Cell C to take.<br> Jabulani spoke to his team leader, THABO, who said he will call me on Monday and to date, no call has been received to assist me.<br> This clearly shows the lack of customer interest in wanting to help. How many other people have you also ****** cell c.<br> Are you collecting this money for your promotion of buying customers out of their contracts?<br> Please get someone with some decency and who wants to help to contact me.<br> Or maybe it is because contract customers are treated better