AT
Aimee T

1 reviews | Active since Nov 2013

03 Apr 2017, 19:49

Cancelled my contract 2 months ago, Cell C still deducting funds!!! :(

<p>When my contract ended in Feb 2017, I asked Cell C to please cancel it instead of going for the upgrade.</p> <p>My cancellation was confirmed via e-mail in Feb, and was told the end in 30 days. It is April and they are still deducting fees off of my account, even though I asked to cancel. I also received no airtime/data/minutes for the funds deducted!!! I want my refund or I am escallating this to the Ombudsman.</p>

0
Replies (2)
Cell C
Cell C's reply04 Apr 2017, 07:51
Official

Hi Aimee

We will ensure that this matter is sorted amicably. Thank you notifying us of the above.

Regards

Cell C | PN

Cell C
Cell C's reply04 Apr 2017, 13:36
Official

As per feedback, please forward the required document to Nelly and she will assist further with this matter.

Regards

Cell C | PN