1 reviews | Active since Dec 2016
CANCELLED CONTRACT-UNAUTHORIZED DEBIT ORDERS
<p>I have had my contract for 2 years</p> <p> In October I called cell c to cancel my contract I was told to pay R 317 which I did ,the consultant told me to call the next day around 11 am to check if the payment has reflected on their side .the next day on a Saturday around 11 am I phoned cell c customer service they told me the payment has reflected they cancelled my contract</p> <p>After few weeks my money got deducted numerous times ,I reversed my money they keep on deducting even NOW THEY STILL DO</p> <p> </p> <p>The consultants I spoke to seem to be clueless and are VERY UNFRIENDLY ,NOT HELPFUL AT ALL.</p> <p> </p> <p>I’ve been trying for the last few months to get Cell C to stop charging me for this as I have cancelled this facility</p> <p> This is a rip-off I will NEVER advice anyone to use cell c AGAIN , their network service is forever bad, worse customer service and then I get OVERCHARGED for a CANCELLED CONTRACT??? REALLY ???????????</p> <p> </p>
We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.
Do expect communication during the course of the day.
Regards
Cell C | PN
Best regards,
We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.
Do expect communication during the course of the day.
Regards
Cell C | PN
Best regards,
Derrick has been in contact with you to assist and provide feedback regarding this matter.
Regards
Cell C | PN
Best regards,
Derrick has been in contact with you to assist and provide feedback regarding this matter.
Regards
Cell C | PN
Best regards,
Im EXTREMELY DISGUSTED by the so called DERRICK .he provided a disgusting so called reponse,he was incompatible,doesnt listen to my dispute-as a customer im always right yet to him he spoke so arrogantly his tone said "i dnt really give a **** you must just keep paying for that cancelled service "" HELL NO!!!!.
I am so disappointed in the kind of service i received from DERRICK .he refused that i speak to his superiors.
Cell c being such a big branch yet giving me So called derrick that lacks proper communication s****s,nor aleast a better attitude towards customers .he doesnt even try to go an extra mile in helpresolving my dispute .he doent even know the escallation process of a query is .
please be advised that i am in customer service myself and am aware of all the query /escallation channels.employees that speak to client like this so called derrick dnt deserve to resolve queries
I would appreciate if a queries manager would be in contact with me before this gets out of hand in other avenues of the social media
Im EXTREMELY DISGUSTED by the so called DERRICK .he provided a disgusting so called reponse,he was incompatible,doesnt listen to my dispute-as a customer im always right yet to him he spoke so arrogantly his tone said "i dnt really give a **** you must just keep paying for that cancelled service "" HELL NO!!!!.
I am so disappointed in the kind of service i received from DERRICK .he refused that i speak to his superiors.
Cell c being such a big branch yet giving me So called derrick that lacks proper communication s****s,nor aleast a better attitude towards customers .he doesnt even try to go an extra mile in helpresolving my dispute .he doent even know the escallation process of a query is .
please be advised that i am in customer service myself and am aware of all the query /escallation channels.employees that speak to client like this so called derrick dnt deserve to resolve queries
I would appreciate if a queries manager would be in contact with me before this gets out of hand in other avenues of the social media