Hellopeter
Share Your Experience
BA
Brandon A

1 reviews | Active since Jun 2015

31 May 2021, 20:46

Cancelled contract not being cancelled.

This seem to be the only way I will be able to communicate with you.

You have no email address where I can retain proof of our communication. only a message board to contact you.

I notified you three months ago I am cancelling a contract that already ran it's course and does not require any notice but I still notified you I am cancelling the contract.

I have now returned you debit order for three months and you are still sending through increasing debit orders to me.

I am returning it once again and will take action if you impact my immaculate credit record in any way.

You have not even bothered to call me or sent me an email about the non-payment.

0
Replies (8)
Cell C
Cell C's reply31 May 2021, 21:28
Official
Good day  Brandon 

We sincerely apologies for the unpleasant experience. Please private message us the number in question. 

^NT
BA
Brandon A's update31 May 2021, 21:32
Reviewer Update
My contact details are an MTN number and you have contacted me on it before to renew the contract.

I have not used the celc number and do not want to call you from it in fear of you advising me it was in use during the cancellation and liable for the month.

My contact is ***.
BA
Brandon A's update05 Jun 2021, 12:59
Reviewer Update
So this is your answer?

Good Day Please receive feedback for the case number *** Please note your account is 90 days in arrears with an amount of R529.18 for cancellation to be processed your account needs to be up to date please pay the amount in arrears or contact 084135 to make payment arrangement. Regards: Cell C Escalations
BA
Brandon A's update07 Jun 2021, 19:58
Reviewer Update
Hi,

I am approaching the ombudsman now with my proof of cancellation.

Luckily I did not trust sending you a message on your website and took screen grabs end March and end April. I now also have a Hellopeter query listed for end May.

Yay for me and not so yay for you. There will be consequences and reimbur*****t as my credit score I bet has been negatively impacted. Last score was 757 dated 14 April 2021.

You have until tomorrow to respond. I will escalate to Ombudsman on 09/06/2021.
BA
Brandon A's update30 Jun 2021, 01:39
Reviewer Update
Hi,

Should we really have this query resolved in this public arena guys?

So you contacted me on the 14th of June asking for proof of contacts. This was supp**** but no response at all.

I follow up on 28th of June asking what is happening. Guess what? No response. And now you are debiting me with 4 months this morning?

I think I must just take legal action at this point for defamation due to the impact on my bank and credit record. I am now a delinquent payer, Thank You.

I am so happy we have this proof on such a public forum and for all your current clients to see this. My image should not be the only one that suffers due to your negligence.

You have left me with very limited options that I can resort to, to get this matter resolved.

BA
Brandon A's update21 Jul 2021, 17:34
Reviewer Update
I do not find your ombudsman details on your contracts or your website.

Logged this complaint incorrectly to ICASA.

Please also give me the reference number for this complaint.
BA
Brandon A's update02 Aug 2021, 08:11
Reviewer Update
Guys,

Get serious now.

I and still being debited with monthly instalments.

And no response from you.

BA
Brandon A's update02 Sept 2021, 07:40
Reviewer Update
Still being debited and with an increased amount. That means instead of cancelling the contract you have upgraded the contract.