1 reviews | Active since Oct 2015
Cancelled contract in 2012 not yet resolved
I cancelled 2 contracts on the 17/07/12 at 9h02am via email to [Email Removed] This is a month before my contracts expired on the 14/08/12. I received an email confirmation on the 24/07/12 from Thato Moghobu.After that deductions were still going off my account in September and October 2012. When i called in to the call centre, i was told my contract had been extended to the 31/10/12 without my consent. I had reversed the ******* deductions from my account and now 3 years later for the first time i have received a lawyers letter for the amount of R607.10, dated the 07/10/15. I do not owe any money to cell c as my last debit order went off on the 25/09/12 for the month of August. i have tried to call Mershall and emailed her but have not received a reply yet. I am disgusted that i have received a lawyers letter 3 years later for non payment which is not correct.
Thank you for posting to us.
We will ensure that this matter is sorted amicably. Do expect communication soon.
Sincere apologies for the inconvenience caused.
Regards
Cell C | PN
Thank you for posting to us.
We will ensure that this matter is sorted amicably. Do expect communication soon.
Sincere apologies for the inconvenience caused.
Regards
Cell C | PN
