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aE
alta E

1 reviews | Active since Nov 2017

15 Nov 2017, 13:26

cancelled contract after a year still deduct money

I am a pensioner and had a contract with Cell C that was cancelled more than a year ago, but till this day, Cell C still deduct the amount of R120.00 from my bank account. Numerous emails, calls etc, with no help from Cell C to stop this! This is a disgrace!

0
Replies (4)
Cell C
Cell C's reply15 Nov 2017, 14:19
Official

Good day Alta

We will ensure that this matter is sorted and you will be assisted accordingly.

We do apologize for the trouble experienced in trying to resolve the matter.

Regards

Cell C | MM

aE
alta E's update15 Nov 2017, 15:17
Reviewer Update
Hellopeter thank you! Cell C you did call eventually I know I did cancel my contract more than a year ago, but not according to your "system" instead it was cancelled today. What a joke! for more than a year you took my money and in return I got nothing for that!
Cell C
Cell C's reply15 Nov 2017, 15:33
Official

Good day Alta

We are glad that the matter is now resolved.

Regards

Cell C | MM

aE
alta E's update15 Nov 2017, 19:13
Reviewer Update
Resolved, yes, but not to my satisfaction.