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Staci S
1 reviews | Active since Oct 2015
08 Jan 2016, 09:19
Cancelled contract
DO NOT GO WITH CELLC, THEY MAKE YOU SIGN CONTRACTS THAT YOU DON'T KNOW WHAT YOU SIGNING FOR AND THEN WHEN APPROACHED THEY DO NOTHING FOR YOU AND WHEN YOU WANT TO CANCEL YOUR CONTRACT WITH THEM THEY CHARGE YOU. The current settlement amount which excludes the R 350,00 admin fee for early cancellations, current bill amount and current usage up to the time we cancel the line. THEY ARE HONESTLY A PATHETIC SERVICE. OH AND WAIT FOR IT IF YOU GET YOUR PHONE ****** AND YOU BLOCK YOUR PHONE THEY CHARGE YOU A R150 RECONNECTION FEE. STUPID SERVICE!!!!<br>
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Cell C's replyOfficial
08 Jan 2016, 11:09Hello Staci01,
Thank you for posting to us.
As per the terms and conditions of the subscriber agreement, if you cancel the agreement before the expiry of the contract period or the renewal period, then you will be liable for the outstanding value of the equipment on the date of cancellation of the agreement and for the outstanding subscription fees and usage charges which have been billed but not yet paid by you.
You were not charged R150 for the reconnection fee, please refer to the email that was sent by Derrick this morning.
Regards
Cell C | PN
Thank you for posting to us.
As per the terms and conditions of the subscriber agreement, if you cancel the agreement before the expiry of the contract period or the renewal period, then you will be liable for the outstanding value of the equipment on the date of cancellation of the agreement and for the outstanding subscription fees and usage charges which have been billed but not yet paid by you.
You were not charged R150 for the reconnection fee, please refer to the email that was sent by Derrick this morning.
Regards
Cell C | PN
Best regards,
Cell C's reply08 Jan 2016, 11:09
Official
Hello Staci01,
Thank you for posting to us.
As per the terms and conditions of the subscriber agreement, if you cancel the agreement before the expiry of the contract period or the renewal period, then you will be liable for the outstanding value of the equipment on the date of cancellation of the agreement and for the outstanding subscription fees and usage charges which have been billed but not yet paid by you.
You were not charged R150 for the reconnection fee, please refer to the email that was sent by Derrick this morning.
Regards
Cell C | PN
Thank you for posting to us.
As per the terms and conditions of the subscriber agreement, if you cancel the agreement before the expiry of the contract period or the renewal period, then you will be liable for the outstanding value of the equipment on the date of cancellation of the agreement and for the outstanding subscription fees and usage charges which have been billed but not yet paid by you.
You were not charged R150 for the reconnection fee, please refer to the email that was sent by Derrick this morning.
Regards
Cell C | PN
Best regards,