BS
Brendan S

1 reviews | Active since Nov 2014

02 Apr 2016, 06:31

Cancelled Contract 2 months's ago and still being

I was due for an upgrade to my Cell C contract on 1st Feb 2016 and decided I would upgrade to the new Galaxy S7. I must have sent 5 online requests for a sales person to call me, and received no replies by mid Feb, so went to a Cell C store, only to find that there was no stock. I called Cell C sales and asked them to upgrade me, but by end Feb I still had no reply on my order that I had placed with sales, and in fact they could not find my order! The offer that I had wanted expired at end Feb, so being very disappointed with Cell C's ineptness, I called their Cancellations dept and cancelled my contract. They assured me that there would be no further deductions, yet I have been billed for 2 more months consecutively.

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Replies (1)
Cell C
Cell C's reply02 Apr 2016, 08:01
Official
Hello brandansearle,

We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.

Do expect communication during the course of the day.

Regards
Cell C | PN