MT
Melanie T

1 reviews | Active since Aug 2013

18 Mar 2016, 17:39

CANCELLED CONTRACT - ***

I have cancelled the contract years ago.<br> I have phoned numerous of times. Cancelled it! Spoke to Customer care and went to a branch at Colonnade in Pretoria. <br> Debit order still went through. If no money in the account - they will just debit the following month.<br> <br> I did not used this card for almost 7 years. Last time upgraded was +- 4 years ago. When the contract expired they just carry on debiting the account on a monthly basis. I have cancelled it numerious of times but they kee on debiting the account.<br> I phoned again about 6 months ago. Still continuing with debit order. <br> <br> I want a refund on this account from the last date the contract of 2 years had expired. I did not renewed it. no one phoned to upgrade or offer me a service - therefore poor service.<br> <br> they cant just debit my account monthly without giving me a service - no phone no sim card - hoping no one will ever query it - while it was cancelled. I did not use the sim card at all during that time.<br> <br> Kindly assist<br> <br> <br> <br> <br> <br> <br>

0
Replies (1)
Cell C
Cell C's reply19 Mar 2016, 07:56
Official
Hello melanietal38,

Thank you for posting to us.

We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day.

We apologize for the inconvenience caused.

Regards
Cell C | PN