SM
Shahaam M
1 reviews | Active since Jan 2019
04 Sept 2025, 12:29
CANCELLED CONTRACT
took a contract with cell c for a phone as I have a laptop contract with them. received the phone and was not happy so i returned the fone with in less than 7 days. Called and cancelled the contract phone was picked up yet the contract was not cancelled. I have called into cell c over 10 times in one day and no joy today the contract is still not cancelled. I have the proof of the phone been picked up and and everything yet they still debited my account.
CELLL C IS THE WORSE PROVIDER rather take my business to vodacom
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Replies (2)
Cell C's replyOfficial
04 Sept 2025, 13:20Dear Shahaam Moola,
Thank you for reaching out to us.
We apologise for the inconvenience you have experienced. Please be advised that we have escalated your case to our support team for further investigation. A representative will contact you within 24 to 48 hours to assist you in resolving this matter.
We appreciate your patience and assure you that we are committed to addressing your concerns promptly.
Regards,
Cell C | RM
Thank you for reaching out to us.
We apologise for the inconvenience you have experienced. Please be advised that we have escalated your case to our support team for further investigation. A representative will contact you within 24 to 48 hours to assist you in resolving this matter.
We appreciate your patience and assure you that we are committed to addressing your concerns promptly.
Regards,
Cell C | RM
Cell C's reply04 Sept 2025, 13:20
Official
Dear Shahaam Moola,
Thank you for reaching out to us.
We apologise for the inconvenience you have experienced. Please be advised that we have escalated your case to our support team for further investigation. A representative will contact you within 24 to 48 hours to assist you in resolving this matter.
We appreciate your patience and assure you that we are committed to addressing your concerns promptly.
Regards,
Cell C | RM
Thank you for reaching out to us.
We apologise for the inconvenience you have experienced. Please be advised that we have escalated your case to our support team for further investigation. A representative will contact you within 24 to 48 hours to assist you in resolving this matter.
We appreciate your patience and assure you that we are committed to addressing your concerns promptly.
Regards,
Cell C | RM
SM
Shahaam M's updateReviewer Update
04 Sept 2025, 14:22its been over a month and now you want to tell me 24 to 48 hours. my thats not good enough its been going on and on. my airtime used my debit orders were sent back but cell c not worried. yourll contact centres dont care either.
SM
Shahaam M's update04 Sept 2025, 14:22
Reviewer Update
its been over a month and now you want to tell me 24 to 48 hours. my thats not good enough its been going on and on. my airtime used my debit orders were sent back but cell c not worried. yourll contact centres dont care either.