RM
Refilwe M

1 reviews | Active since Aug 2017

10 Oct 2017, 08:28

Cancelled but still debiting

I previously raised this with hello Peter and apparently cell c advised that I'm not their client and I should address it with get more but I got to know about get more through cell c when I was their client.

I cancelled my membership in may/june but to this date I'm still being debited but weirdly their system says my membership is cancelled when I ask them why do I receive messages that my membership bounced,they say it's a system error.

When I ask why am I then debited every month if the system says my account is cancelled, they said they cannot advise on that as they don't know.

Everytime my they debit I reverse it but honestly such is not life.

I'm not getting any help from this and I'm getting tired of always reversing the.payment.

I have attached proof of October's debit.

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Replies (1)
Cell C
Cell C's reply10 Oct 2017, 08:57
Official

Good morning Refilwe

When you logged your complaint one of our consultants followed up on your complaint with Get more services and they advised that the service was cancelled on the 11/08/ 17 and they provided a reference number as confirmation.

We will get a consultant to follow up on this and assist further.

Regards

Cell C | PN