Cancelled agreement with Cell C

Extremely disappointed in Cell C. Had a contract for several years, which contract was duly cancelled during August 2019. Received an SMS indicating the amount to be paid for early cancellation, which was duly paid in full. Made numerous subsequent calls to the Customer Care number in order to confirm the cancellation. However, to date hereof, Cell C is continuing to debit my banking account. Not only causing frustration but also has a financial implication due to the fact that I am charged banking fees each time I must request a stop order.

I have made numerous calls to Cell C in an attempt to resolve the matter, I have even been told by one of the legal supervisors to address an email to him, explaining my position, where after he will request that they issue a credit note to my account. unfortunately without prevail. to make matters worse, Cell C has notified me that they have reported me to the relevant credit bureau.

I have paid the full amount as was given to me by Cell C in order to terminate my contract. Since September 2019 my mobile number was ported to Vodacom, wherefore I am unable to make use of Cell C's services. It is impossible that I owe any amount for usage subsequent to the contract having been settled in full.

It is unacceptable that my credit record is affected by the incompetence displayed by Cell C.