AS
Attie S

1 reviews | Active since Mar 2014

20 Aug 2015, 06:58

Cancelled account and I still receive statements

I paid up and cancelled my Cell C contract on 11/06 and at the end of July I still received a statement. I contacted them and they said that I must pay the amount and they will credit me as I will only have to pay for the 11 days I was still with Cell C. I requested my credit on numerous occasions after my debit order went off but without any luck I didn't receive it. I thought I will leave it until the end of August to give them time to credit me and come end of August I received another statement that will be due for payment but I don't even have a contract with them anymore. My number was ported back to Vodacom due to the bad network Cell C gave me and even after numerous complaints they still did absolute nothing. I contacted them again after receiving this statement and they now say I only cancelled my contract on 21/07. This is unacceptable and I firstly want my credit and secondly I will NOT pay them at the end of this month. Their service is extremely bad and they do not give a **** to anyone, all they care about is taking your money. I am still waiting for them to get back to me, but no one gets back to me with my credit. Please assist!!

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Replies (1)
Cell C
Cell C's reply20 Aug 2015, 07:23
Official
Hello Attie At,

Thank you for posting to us.

One of the consultants in the escalations team will contact you and assist with this matter. Do expect communication soon.

We apologize for the inconvenience caused.

Regards
Cell C | PN