Cancellations' incompetence and worst customer service ever

The worst customer service that I have ever received. My contract ran out and I cancelled and requested the number to be ported to a pay as you go number. However, the very *********** BUSISIWE KHUMALO cancelled my number instead of porting it, as requested on a recorded call. After many attempts to reach the cancellations department, being put on hold and the cut off on numerous occasions, I was told there is nothing they can do I need to go to a Cell C shop with an affidavit stating that is my number. I live in a remote town - closest Cell C shop is via a tollgate and 40km far. I explained this on numerous occasions and nothing could be done. This is the ONLY means of communication I had and had to borrow a phone to try and sort this out. I have been running my business from this number for 15+ years and can simply not afford such a slip up. Incompetence resulting in additional unnecessary expenses / stress and loss of income. What is even worst is the total lack of consequence for poor customer service. I will def not recommend anyone to Cell C ever.