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BvdW
Bradley van der Westhuizen

1 reviews | Active since Jul 2014

28 Feb 2019, 16:40

Cancellations dept on strike but upgrads and new contracts all at their desk....Go figure

I have tried to cancel my contract today because CellC only allows you to cancel on one day. My contract ends 31 March therefore I have to cancel today and i cant call another time as it wont worked. I couldnt call the whole of February because their system doesnt allow it. The cosultant says i must call back on Tuesday as the whole Cancellations department is strike. Why cant the other departments help out in that department. What kind of "crazy" Managers do they have at CellC that cant think to shift other staff to the Cancellations department.

I want my contract cancelled today as Im not going to renew my contract or sign on prepaid for another month.

My number is ********** 868.

0
Replies (3)
Cell C
Cell C's reply01 Mar 2019, 07:48
Official
Good morning Bradley

We have requested a consultant to contact you and assist with your request.

Regards
Cell C | PN
BvdW
Bradley van der Westhuizen's update01 Apr 2019, 09:14
Reviewer Update
Good morning My account has been debited again yesterday even though I was assured that it wouldnt. The sim has been moved to prepaid but I didnt get the data allocation even though the subscription was deducted. I have been in contact with ********** and ********** ( Lungile). My reference number is ********** 193. Please resolve this and pay back my subscription amount which you took without any service being provided or just load the data on the sim and then this matter is resolved. Thank you
BvdW
Bradley van der Westhuizen's update09 Apr 2019, 11:30
Reviewer Update
I had to do a whole new review in order to het a response. Lungile hasn't contacted me nor has ********** I only got a response from a robot probably that they will communicate soon.