Cancellation - Worst Service experience!!!

On the 04 of May 2015 I contacted Cell C Retentions department to cancel my cellphone contract - I spoke to Refliwe effective the 30 June 2015. She explained that my last deduction will be the 31 July as Cell C billing is backdated. Fair enough I understood and agreed. <br> On the 01 July 2015 I realised that my normal contract benefits were loaded unto my cellphone.I called Cell C to rectify this and spoke to Vincent. I. He explained that my cancellation is pending and my cancellation is effective the 31 July 2015 I specifically told him to correct the error as I do not want Cell C debiting my account in August 2015. He corrected the error ,cancelling the contract effective today (1 July 2015)and explained that I will forfeit the benefits. I didn't understand what that meant however I was satisfied that my query was resolved<br> It bothered me then I called the Retention department again minutes later and spoke to a Julia who basically told me that Cell C will be debiting my account in August 2015 and would not allow me to speak to a manager to resolve my issue <br> I have requested my calls with Vincent and Refliwe in order to submit another complaint with ICASA AS Cell C is the Worst