Cancellation that was confirmed - now leading to an arrears account

Good Morning,

It is now 3 e-mails later and still no reply. I was also assured that a supervisor will call me back before noon on Wednesday 6 January 2021 - still no phone call.

I have phoned in, in October to cancel my contract - I spoke to Saith and she gave me a settlement amount of R 846.17- I was told that this amount was payable in 13days, which I made in a day.

I paid the amount on 30/10/2020 = R 846.17 (See attached proof of payment)

Although this amount was supp**** to me as settlement amount and the amount was paid on the 30th of October - I was AGAIN debited for November on 1 November 2020 (statement not received after October 2020). No statements were received and I was under the impression that as per my telephonic discussion my contract was paid up and cancelled.

Now on 6 January 2020 I receive a statement with an in arrears amount as well as an Active contract - as due to the fact that I went into arrears in November 2020 - the account must stay active.

Please can you send me the recordings of my call that I made to Saith in October 2020 where all of this was confirmed as well as my settlement amount?

I need you to action this as a matter of urgency and close this account.

Awaiting your feedback.