Cancellation Service - pathetic, non-existant service - Cell C Fibre not recommended

Wish one could give minus stars... We've been struggling to cancel our Cell C Fibre at home since 7 January 2019!

My husband was not able to send through the request himself as he had no connectivity / internet where he was for a long time, so I had to do the cancellation and copied him in, etc. They received the cancellation (Cell C) and it's been a to and fro hassle from them the past month and a half. Then eventually my husband had connectivity and he also contacted them to follow up on OUR cancellation request. First of all a very *********** sales person who sold the package to us, Neville Adams, got his name INCORRECT... and then he advised us, "Your cancellation request should come from the account holder which is you. Your account will be cancelled without a clawback." - this was on 11 February... more than a month after initial cancellation was sent.

How pathetic of this service provider. We will now be taking further action, if another debit order is deducted at the end of February, we have proof to dispute it and proof it was cancelled on 7 January 2019. The fibre was already disconnected at our home on 4 February 2019. So we cannot be billed for the usage when not used and when Cell C was supposed to have cancelled the service by 6 or 7 February 2019. Will be cancelling everything we have with Cell C and definitely not recommend them.