Cancellation request, paid services unusable after softlock
<p>My issues refer:</p> <p>170 ********** 52</p> <p>170 ********** 63</p> <p> </p> <p>Cell C mysteriously can't get hold of me, their subscriber, on their own network. Have tried speaking to retentions but get disconnected.</p> <p> </p> <p>Purchased data bundle and SMS bundle last month to avoid being left without comms once my account gets softlocked. low and behold I get softlocked and can't use my remaining 400MB data and 198 SMS.</p> <p> </p> <p>Please cancel my account with immediate effect and convert to prepaid. I have less than a month to go on my contract. Your contract is unusable. Refund me my 400MB data and 198SMS for last month and cancel all add on bundles (that I'll not be able to use this month once softcapped).</p>
Thank you for posting to us.
We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Thank you for posting to us.
We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Hi Steijn
Please respond to Derrick's email and he will gladly assist with this matter.
Regards
Cell C | PN
Hi Steijn
Please respond to Derrick's email and he will gladly assist with this matter.
Regards
Cell C | PN
I have rep****. Once again - CellC can't reach THEIR OWN CUSTOMER ON THEIR OWN NETWORK!
I have rep****. Once again - CellC can't reach THEIR OWN CUSTOMER ON THEIR OWN NETWORK!
As requested via email - please set my account limit to R0 so there are no further costs on my next invoice.
To summarize:
1. I could not use my DATA BUNDLE (PAID FOR ON THE INVOICE) because I set a soft lock on my account to not incur uncontrolled costs
2. I could not use my SMS BUNDLE (PAID FOR ON THE INVOICE) because I set a soft lock on my account to not incur uncontrolled costs
3. Cell C will not refund me for the DATA I could not use
4. Cell C will not refund me for the SMS I could not use
5. Cell C will not carry over the 400MB unused DATA (PAID FOR) so I can use it this month
6. Cell C will not carry over the 198 unused SMS (PAID FOR) so I can use it this month
I will be sure to caution family, friends and colleagues to avoid Cell C like the plague.
As requested via email - please set my account limit to R0 so there are no further costs on my next invoice.
To summarize:
1. I could not use my DATA BUNDLE (PAID FOR ON THE INVOICE) because I set a soft lock on my account to not incur uncontrolled costs
2. I could not use my SMS BUNDLE (PAID FOR ON THE INVOICE) because I set a soft lock on my account to not incur uncontrolled costs
3. Cell C will not refund me for the DATA I could not use
4. Cell C will not refund me for the SMS I could not use
5. Cell C will not carry over the 400MB unused DATA (PAID FOR) so I can use it this month
6. Cell C will not carry over the 198 unused SMS (PAID FOR) so I can use it this month
I will be sure to caution family, friends and colleagues to avoid Cell C like the plague.
Derrick confirmed that he has contacted you and assisted with this matter.
Regards
Cell C | PN
Derrick confirmed that he has contacted you and assisted with this matter.
Regards
Cell C | PN
Derick contacted me however he was of no assistance. Fact remains:
1. I could not use my DATA BUNDLE (PAID FOR ON THE INVOICE) because I set a soft lock on my account to not incur uncontrolled costs
2. I could not use my SMS BUNDLE (PAID FOR ON THE INVOICE) because I set a soft lock on my account to not incur uncontrolled costs
3. Cell C will not refund me for the DATA I could not use
4. Cell C will not refund me for the SMS I could not use
5. Cell C will not carry over the 400MB unused DATA (PAID FOR) so I can use it this month
6. Cell C will not carry over the 198 unused SMS (PAID FOR) so I can use it this month
Derick contacted me however he was of no assistance. Fact remains:
1. I could not use my DATA BUNDLE (PAID FOR ON THE INVOICE) because I set a soft lock on my account to not incur uncontrolled costs
2. I could not use my SMS BUNDLE (PAID FOR ON THE INVOICE) because I set a soft lock on my account to not incur uncontrolled costs
3. Cell C will not refund me for the DATA I could not use
4. Cell C will not refund me for the SMS I could not use
5. Cell C will not carry over the 400MB unused DATA (PAID FOR) so I can use it this month
6. Cell C will not carry over the 198 unused SMS (PAID FOR) so I can use it this month
Still getting unauthorised monthly deductions. Still no CPA compliant settlement quote detailing charges. Charged a full month for 4 days in the month my contract expired.
Still getting unauthorised monthly deductions. Still no CPA compliant settlement quote detailing charges. Charged a full month for 4 days in the month my contract expired.
Good morning Carl
We have escalated this matter for further assistance.
Regards
Cell C | PN
Good morning Carl
We have escalated this matter for further assistance.
Regards
Cell C | PN