Cancellation process disgusting

I phoned last week and again now this morning regarding my cancellation requested 17 January 2023. I have contacted you to cancel and your agent that day gave me the cancellation amount. I asked them to send it via email and also to phone me back on my alternate number as I was taking out the contract sim card after I was done doing the settlement amount. You sent me the details, i did the payment. You didnt contact me on my alternative number as I asked. I phoned last week 26 September again as I saw you taking money from my account. You said you were going to contact me and took my number, again NOTHING. I phone this afternoon again as I see you sending me statements. This is utterly ridiculous and disgusting poor services from a service provider i thought i could trust. You cannot tell me you tried calling me when I didnt receive nothing. You also didnt bother to send me a email or sms to say you tried calling me on the number I gave you after telling you multiple times to contact me on my other number. Now you want to tell me my contract is still active and if i want to cancel I must pay again over R800 to settle. I just want to let you know that you as the service provider is in the wrong with your poor admin and customer services(refering to the agents in the retentions who I spoke to), not doing what they supposed to and not having the decency to phone back and i will not be paying any settlements again as I already did in January.

I am a loyal customer of you since over 6 years and I am disgusted in your service to say the least. You are all very quick to take money from our accounts but cannot do your job right.

People Please stay away from them, they are a bunch of ****** and wouldnt want anyone to fall in their traps.