Cancellation of very old cell c contract

Good day

I recently visited a branch in Nelspruit were I told the lady that I want to cancel a contract that has been expired more than 2 years. The lady informed me that maybe instead of cancelling the contract I should try for something else in the price region that is already being deducted from my account.

I was willing to try this option as I am not going to lose anything, except my temper. When we app**** for a upgrade they told me that there was an outstanding amount that made it impossible to upgrade I had to pay and wait 3 months and try again. Which was understandable but I decided that I would just rather cancel the contract all together.

In this Branch I phoned head office explaining to them that I previously telephonic-ally cancelled the contract and that no one responded to my request. I then said that i wanted the contract cancelled immediately and I was willing to pay what ever amount is required to do the immediate cancellation. Where as the operator informed me one month needs to pass before my request can be processed. I then asked to speak to the call center manger explaining I wanted this contract cancelled immediately. Same story happened they did not listen.

The call center Manager informed me that no such thing can be done she has to look into the matter; if i did call and cancelled my contract. Up until today no response from cell c regarding my problem.

Now they even went and put me on the bad paying list and send my account to an attorney. I cannot find the email address to send the cancellation form to and I do not know who to phone these people are just *****ing and not supplying any client service except for putting a phone down in your ear.