(Cancellation of unconsented contract) Case number ***

I would like to express my disappointment of the manner my case has been handled from 5 April till date my request for the cancellation of the contract has not been made. I have paid up my cellphone contracts on (February and March 2023 for both numbers). I received a call from the consultant Mduduzi from Cell Woodmead. He advised me that since now that I have paid up my contracts, for my account to stay active while I’m deciding on which device I want to take and to keep my account active and suggested that I try out your data package of R119 per month to the Cellphone number *** ONLY, for the period of 3 months and anytime within that period when I’m ready for an upgrade I can then go to any CellC shop for an upgrade for the device I want or Call him on *** or 084143 option 2. On the 5 April 2023 I went to CellC Wonderpark to chose the cellphone that I wanted as I was ready for an upgrade. I was informed that I needed to cancel the data package before I can proceed with the update and I will be gladly assisted as it was showing on the system that I did not have any outstanding balances on my account. From CellC Wonderpark I made a call to the cancellation department to cancel the data contract and it was within the 3 months period I was advised on. To my surprise I was told that I can cancel the account but there is a fee of more that R2000 I have to settle first as the data contract was made for 2 years not on a month to month as I was told by the Consultant and it was as activated for my other number as well *** without my concern. I got furious as all these was not part of the agreement. I have been mis informed and feel ****** by your Consultant, data contracts were activated for the periods that I did not know about and added my other number as well without my concern. I have opened several cases with no assistance and was promised that the case will be investigated, the recordings will be listened to get resolved within 48 hours. The feedback from the last Case number *** was that I should physically go to CellC Woodmead as the person who phones me was from there and that they do not solve their cases. I will not go to Woodmead, and I request my case to be resolved as soon as possible.

Lately I have been receiving SMS’s and emails requesting payments that incurred from the accounts in question that I have been requesting for months to be resolved with no success. I have been a faithful customer to you for more than 20 years. I’m really disappointed and lost trust in your service. I would like to declare that any expenses incurred and continuing from these accounts due to the delay from your side in resolving this matter I’m not reliable of those charges.

I hope my case will be attended soon.