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RM
Refilwe M

1 reviews | Active since Aug 2017

26 Aug 2017, 07:20

Cancellation of products

I called getmore in May to cancel my membership with them but since then to this day they have been debiting my account.

Their cancellation department is useless, I have called more than 6 times and the lady that helped me last time said it's sorted but today they just debited me again.

0
Replies (4)
Cell C
Cell C's reply28 Aug 2017, 08:53
Official

Good morning Refilwe

We will ensure that this matter is sorted. Do expect communication from one of our team members during the course of the day.

We apologize for the inconvenience caused.

Regards
Cell C | PN

Cell C
Cell C's reply28 Aug 2017, 08:53
Official

Good morning Refilwe

We will ensure that this matter is sorted. Do expect communication from one of our team members during the course of the day.

We apologize for the inconvenience caused.

Regards
Cell C | PN

RM
Refilwe M's update01 Oct 2017, 10:19
Reviewer Update
Good day, As I wrote this on the 30th September, my account was debited, again. Since May. I don't really understand what this people mean when they say it's sorted and honestly though in getting annoyed because I am tired of always reversing the amount. I'm disappointed. Getmore is a mess. I joined it when I had a contract with cell c and after they advised I can still continue even though I'm no longer a customer at cell c obviously I paid more.
Cell C
Cell C's reply02 Oct 2017, 11:33
Official

Thank you for posting to us.

A follow-up request has been sent and feedback will be provided. Do expect communication.

We apologize for the inconvenience caused.

Regards
Cell C | PN