SH
Stephne H

1 reviews | Active since Jun 2015

16 Jun 2015, 20:29

Cancellation of GET IT

After a few phone calls during 2013/14 - I still couldn't cancel the GET IT add-on on my account.<br> I cannot remember giving anybody permission about GET IT - and didn't received any type of information how GET IT is working, etc. <br> I asked Cell C to cancel GET IT, but according to them, they were not able to do it - only the GET IT office.<br> Cell C gave me a contact number which didn't work - I couldn't get through on that number and was tired of trying to explain Cell C what I want and what they have to do.<br> All of a sudden the payment was increased - without any notification. I really cannot afford taking out extra money for nothing every month and would like them to refund me for the last few months AND to cancel the GET IT as from IMMEDIATE effect on my account. Please contact me on the Vodacom number provided.

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Replies (1)
Cell C
Cell C's reply17 Jun 2015, 07:53
Official
Hello stephnehavenga,

Thank you for posting to us.

One of the consultants in the escalations team will contact you and assist with this matter. Do expect communication soon.

We apologize for the inconvenience caused.

Regards
Cell C | PN