Cancellation of Fibre with Cell C

It is impossible to cancel fibre subscriptions. When you email, the response says someone will call you within 48 hours but it has been weeks, and various emails later, still no one has called. My first email was on 27 December.

I finally got through to the fibre department of the Contact Centre, and the lady said that they don't have the right address or cellphone number for me. I have no idea how this can be, as I have had the same number for 7 years and have been in my house for 6 years.

When I log onto MyCellC, it does not show my fibre or the account number. Yet, monthly I am debited R900 (for over 2 years).

They tell me I need an "object number" to cancel my fibre but I have no idea what this is and it was apparently given to me when I joined (again, over 2 years ago!) so I do not have these old records.