1 reviews | Active since Mar 2009
Cancellation of cotract not!
<p>I have 2 contracts with CellC. At the end of December I called Cell C and requested them to cancel my one contract. I was told that I need to give 30 days’ notice which I did telephonically. I was assured at the end of February I would not be debited on the one cell contract which I cancelled. Well obviously, that was not done. I cannot get hold of anyone at Cell C who can understand what I am talking about. Please can Cell C contact me to reverse the debit.</p>
Thank you for posting to us.
On our system it reflects that the contract has been cancelled and the contract was a Top Up contract which was terminated on the 06/02/2017.
The debit order that went off is the last debit for the number that has been cancelled.
We have referred this matter to one of our team members for assistance.
Regards
Cell C | MH
Thank you for posting to us.
On our system it reflects that the contract has been cancelled and the contract was a Top Up contract which was terminated on the 06/02/2017.
The debit order that went off is the last debit for the number that has been cancelled.
We have referred this matter to one of our team members for assistance.
Regards
Cell C | MH
Skhumbuzo has been in contact with you to assist and provided with feedback regarding this matter.
Regards
Cell C | MH
Skhumbuzo has been in contact with you to assist and provided with feedback regarding this matter.
Regards
Cell C | MH
Thank you to Skhumbuzo for your assistance and explanation. It has been resolved.
Thank you to Skhumbuzo for your assistance and explanation. It has been resolved.