Cancellation of contract without my consent.

Good day,

I am extremely dissatisfied and disappointed with the service I received from cell c. -Firstly in April they deducted R698 from my account, then for the month of May they did not deduct any funds. -June they deducted R698 again, I had enough funds, however, they reversed the money back to my account. Immediately in I called them to advise that the money was not deducted from my account to my surprise the consultant said that my account is up to date! I asked numerous times ' are you sure', She said yes. I even went into your branch by Cleary Park, where the consultant advised me that my account is up to date and there is no outstanding amount to pay.

-July no deductions, August I asked again what is the amount due to your consultant that assists with your Facebook page, she advised that my account is up to date and my commitment amount to cancel is R2487.91 and then my monthly fee due is R350, at this point, she deducted the amount immediately, I did not have enough funds, did a transfer to my account to make up the amount due, then I asked her to deduct the amount again, she did not deduct the amount. This is after I asked her if the account is in arrears and she confirmed it to be up to date because I mentioned that they did not debit prior, but who am I to question, I am just a client that follows the instructions provided. I even emailed your customer care to find out if what was my amount due.

-To my surprise a debit order of R1466 was deducted in September, I did not have enough funds in my account! I queried this amount after I asked numerous times if my account was up to date, I practically had to lick cellc to take their money. Because I was willing to pay, I'm not the difficult type that refuses to pay.

-In the same month I receive an invoice of R1885 and immediately thereafter my contract was cancelled, without a call or warning!, after I practically begged you to take your money,

My account is now cancelled completely, you broke your commitment, I did not, now cellc is quick to want to blacklist me, want to add a bad record to my name, this is unfair towards me. I have the R1885 to pay, but I refuse to pay the entire contract because the contract is cancelled, this meaning that the commitment was ended by cellc, no data will be allocated to me, so I would prefer a pre-paid sim card with the same number that I currently have, I will make the payment of R1885 if you give me the heads up. But I am done with cellc.

Lastly, I went into the branch last week, the manager advised that I should contact the legal department, however, they closed on a weekend, I called the Monday when I arrived at work, got redirected from one department to the next, everyone with a different explanation. Finally, a manager said he logged a ticket for the legal department to contact me, I still have the reference, they never called, By the way, I had to give an alternative number because my number is blocked completely!

Today I went into the branch, the consultant took all my evidence, bank statements, a screenshot of the communication with cellc and sent it through on email, he was the only one that showed some sort of interest.

If this matter does not get resolved we can take legal action, because I have all my supporting documents.

The cell contact number in question is ***- you can search and find out who I am with this detail.