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thuli T

1 reviews | Active since Nov 2012

22 Jan 2018, 10:38

Cancellation of contract: Request sent 20/11/2017

Morning I sent a request to cancel my contract on the 20th of November 2017 and I did not receive feedback. I have resent you guys proof of the request to customer service email address and still no feedback. I was given two ref (case numbers) numbers ********** 390 and ********** 411 and ********** 390.

Nomfundo contacted me, she said she is a team leader and a guy that never called me back his name is Malhomula Mokwena who got my second request to cancel in December but he said that request had nothing ( really) .

I have resent the email now for the third time.

My contract should have been cancelled in December and not January.

I will reverse the debit order until this is sorted.

0
Replies (4)
Cell C
Cell C's reply22 Jan 2018, 10:47
Official

Good morning Thuli

We will ensure that this matter is sorted. Cancelling your contract should not be this frustrating. Apologies for the poor service.

One of the consultants will contact you and assist.

Regards

Cell C | PN

Cell C
Cell C's reply24 Jan 2018, 08:22
Official

Moses confirmed that he has contacted you and assisted with this matter.

Regards

Cell C | PN

tT
thuli T's update30 Jan 2018, 12:18
Reviewer Update
Moses is not answering my email. I sent him an email yesterday at 15:07, i have yet to receive feedback. Why did you guys debit R765.32 if there was a R377.66 that was credited. When will i be refunded From: Thuli Mashamaite Sent: 29 January 2018 03:07 PM To: 'Moses Mo***eng' Subject: RE: ********** 37: cancel contract Hi You guys debited R765.00 Regards Thuli Mashamaite Incident Specialist Client Engagement Solutions Tel: +27 (012) ********** Fax: +27 (0) Mobile: +27 (0)72 ********** 268 West Avenue, Centurion, 0157, PO Box 7400, Centurion, 0046 Email: ********** From: Moses Mo***eng ********** Sent: 26 January 2018 07:59 AM To: Thuli Mashamaite Subject: RE: ********** 37: cancel contract Good day Please note that the credit doesn’t reflect immediately on your account as you can see I sent you the confirmation email on the 24th. As it stands the credit note has been prepared and this was done only yesterday. Please see below Moses Mo***eng Social Media Consultant Cnr Maxwell Dr. & Pretoria Main Rd. Buccleuch Johannesburg This email and its contents are subject to our email legal notice which can be viewed at http://www.cellc.co.za/dl/cms/downloads/Email_legal_notice.pdf From: Thuli Mashamaite ********** Sent: 26 January 2018 07:54 AM To: Moses Mo***eng Subject: RE: ********** 37: cancel contract Morning Why did you guys debit R765.32 if there was a R377.66 that was credited. Thuli Mashamaite Incident Specialist Client Engagement Solutions Tel: +27 (012) ********** Fax: +27 (0) Mobile: +27 (0)72 ********** 268 West Avenue, Centurion, 0157, PO Box 7400, Centurion, 0046 Email: ********** From: Moses Mo***eng ********** Sent: 24 January 2018 08:05 AM To: Thuli Mashamaite Subject: RE: ********** 37: cancel contract Dear Ms. Tshabalala Thank you for contacting us. As per our telephonic discussion, please note that we have credited your account with R377.66 for late cancellation. Again I do apologize for the inconvenience caused. Regards Moses Mo***eng Social Media Consultant Cnr Maxwell Dr. & Pretoria Main Rd. Buccleuch Johannesburg This email and its contents are subject to our email legal notice which can be viewed at http://www.cellc.co.za/dl/cms/downloads/Email_legal_notice.pdf From: Thuli Mashamaite ********** Sent: 23 January 2018 04:11 PM To: Moses Mo***eng Subject: RE: ********** 37: cancel contract Afternoon Did you try to contact me. I missed a call from Cell C a few min ago. Thanks Thuli Mashamaite Incident Specialist Client Engagement Solutions Tel: +27 (012) ********** Fax: +27 (0) Mobile: +27 (0)72 ********** 268 West Avenue, Centurion, 0157, PO Box 7400, Centurion, 0046 Email: ********** From: Thuli Mashamaite Sent: 22 January 2018 03:37 PM To: ********** Subject: FW: ********** 37: cancel contract FYI Thuli Mashamaite Incident Specialist Client Engagement Solutions Tel: +27 (012) ********** Fax: +27 (0) Mobile: +27 (0)72 ********** 268 West Avenue, Centurion, 0157, PO Box 7400, Centurion, 0046 Email: ********** From: Thuli Mashamaite Sent: 20 November 2017 01:30 PM To: ********** Subject: ********** 37: cancel contract Afternoon I would like to cancel my contract and keep the same number ACC NUMBER ********** 37 THANKS Thuli Mashamaite Incident Specialist Client Engagement Solutions Tel: +27 (012) ********** Fax: +27 (0) Mobile: +27 (0)72 ********** 268 West Avenue, Centurion, 0157, PO Box 7400, Centurion, 0046 Email: **********
Cell C
Cell C's reply30 Jan 2018, 12:56
Official

Kindly refer to the email Moses sent.

Regards

Cell C | PN