JC
Johanna C

1 reviews | Active since Mar 2015

04 Mar 2015, 15:25

Cancellation of contract due to no reception

After complaining about bad or no cellular reception in Barberton, I was left with no choice as to cancell my contract with Cell C. I had to pay R500 cancellation fee, and forfeit R158 in airtime that I could not use. I gave the local Cell C proof of payment,but a further R428 was deducted from my account, which I reversed. I am now constantly receiving calls regarding this amount said to be outstanding. Because Cell C admitted that I did not have reception, I feel entitled to a refund of the R500, plus airtime, and I do not want to receive any further calls regarding outstanding fees, or be under threat of being handed over for recovery. <br> <br> I feel strongly that Cell C has not treated me fairly, as the problem was with Cell C not being able to deliver the service that I contracted for. Had this not been the case, I would not have had to cancell the contract. I am also sending a demand for refund and ceasing of phone calls, to customer services at Cell C

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Replies (1)
Cell C
Cell C's reply04 Mar 2015, 15:36
Official
Hello rynacilliers,

Thank you for posting to us.

One of the consultants in the escalations team will contact you and assist with this matter. Do expect communication soon.

We apologize for the inconvenience caused.

Regards
Cell C | PN