Cancellation of contract complaint

I have been trying to cancel my Cell C contract since 29 April but with no luck. I called ********** 4273 on 29 April 2019 and spoke to the consultant Khumbelo Dzege. Khumbelo assisted me to apply for fibre and the service was great however when I asked to put through to the cancellation department my call was cut during this process. I am not able to dial 048143 from my cell phone or my work phone and was left to try call the call centre number for assistance.

When I contacted the call centre I was put through to the cancellations department again but this time I was told that the number does not exist. I then went into the branch on 08 May and was told that I could not use there cell phones because the cancellation department was not open on 8 May.

On 9 May I went into the branch and was able to use their phones to contact the cancellation department however I was now going to be billed for both May and June. The cancellation department consultant Chifono (Spelling might be incorrect) requested the details of the call I made on 29 April so that she could listen to the call and advised that if during the call I was put through to the cancellation department then she would be able to only bill me for May.

I did not have all the details as the phone call was made from my work number and I requested that she give me a call back in approx. 20 minutes since I was not able to get through to her. Chifono agreed to call me back at 11am however I have still not received a call.

I believe this is absolutely ridiculous that you need to go through so much trouble just to cancel your contract. I need this to be resolved today. I am tired of this struggle to have the contract cancelled!